Privacy Policy

This policy explains what personal data DogieWalky collects, why we collect it and how you can control it. It applies to our website and to bookings and updates on WhatsApp, phone and email.

What we collect

• Your details: name, mobile number, email address, home or society address, sector and PIN code.
• Your dog's details: name, breed, size, age, behaviour notes and vaccination status that you share with us.
• Bookings and payments: the services you book, dates, times, amounts and payment status. We never ask for your UPI PIN, card details or OTP.
• Walk details: the time of each walk, photos taken during the walk and the walker's notes.
• Walker applicants and walkers: identity and address documents, police verification status, and bank or UPI details for payouts.
• Messages: anything you send us on WhatsApp, by phone or by email.

How we use it

• To confirm bookings, assign a walker and send updates such as walker assigned, walk started and walk completed.
• To send you walk photos and reports.
• To take payments, issue receipts, process refunds and pay walkers.
• To keep dogs and people safe, check walker quality and handle complaints.
• To improve our service, for example by seeing which sectors need more walkers.
• To send offers and reminders. You can opt out of promotional messages at any time.

WhatsApp

We take bookings and send updates on WhatsApp. When you message us there, your messages are also handled by WhatsApp under its own privacy policy. The booking form on our website does not store your details: it only opens WhatsApp with your message filled in, and nothing is sent until you tap send.

Who we share it with

Your assigned walker sees only what they need for the walk: your first name, address, phone number and your dog's details. We also use service providers who help us run DogieWalky, such as our website hosting company. They may use your data only to provide their service to us. We may share information when the law requires it. We do not sell your personal data.

How long we keep it

We keep booking records for as long as you use our service and for the period required under tax and accounting laws. Walk photos and reports are kept for 12 months and then deleted, unless they are needed for an open complaint.

Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask to see the personal data we hold about you, correct it, or ask us to delete it. You can also withdraw consent for optional uses such as marketing messages. To make a request, contact us using the details below. We respond within 30 days.

Security

Our website uses an encrypted connection (HTTPS), and only our team members who need your details can see them. No system is completely secure, so never share an OTP or UPI PIN with anyone, including people who say they are from DogieWalky.

Cookies and browser storage

We may use analytics to understand how the website is used. You can clear this data in your browser settings.

Children

Bookings must be made by adults aged 18 or over.

Contact and grievances

Email hello@dogiewalky.com or WhatsApp +91 XXXXX XXXXX. We may update this policy from time to time and will post the new version on this page with a new date.

Terms of Service

These terms apply when you book or use DogieWalky services. By making a booking you agree to them.

1. Our service

DogieWalky arranges dog walks and related pet-care visits in the areas listed on our website, currently Dwarka, New Delhi. Walks are carried out by walkers who have been verified and trained by us.

2. Bookings and prices

• Bookings are made on WhatsApp, either directly or through the booking form on our website. A booking is confirmed only when we confirm it to you on WhatsApp.
• Prices on the website are estimates based on your dog's size, walk length, time slot, number of dogs and add-ons. We confirm the final price on WhatsApp before your first walk.
• Plans (for example 12, 20 or 30 walks) are booked for consecutive days at the same time from the start date. Unused walks in a plan must be used within 15 days of the last scheduled walk.
• We may change prices for future bookings. Paid bookings keep the price you paid.

3. Payments

Payment details are shared on WhatsApp once your booking is confirmed. Plans are paid in advance. Coupons and referral credits cannot be exchanged for cash and cannot be combined unless we say so.

4. Your responsibilities as a pet parent

• Give accurate information about your dog, including any history of biting, aggression, fear or health conditions.
• Keep your dog's vaccinations up to date and provide a well-fitting collar or harness and leash.
• Have your dog ready at the booked time. If the walker waits more than 10 minutes and cannot collect your dog, the walk is treated as completed.
• Follow your society's rules about pets and let us know about any access arrangements.

5. Safety and our walkers

• Walkers keep dogs on a leash in public areas and follow the notes you give us.
• We may shorten, reschedule or cancel a walk in heavy rain, extreme heat, poor air quality or other unsafe conditions.
• We may decline or stop a booking if a dog's behaviour puts the walker, other people or other animals at risk.

6. Emergencies

If your dog is injured or becomes unwell during a walk, we will try to contact you straight away. If we cannot reach you, you authorise us to take your dog to the nearest available veterinary clinic. Veterinary costs are paid by the pet parent.

7. Liability

We take reasonable care in choosing and training walkers. We are not responsible for illness or injury caused by a condition your dog already had, by information you did not share with us, or by events outside our reasonable control. Our total liability for any booking is limited to the amount you paid for that booking, except where the law does not allow this limit.

8. Walk updates and photos

You agree that walkers may take photos of your dog during walks so we can share them with you in your walk updates.

9. Cancellations and refunds

Our Cancellation & Refund Policy forms part of these terms.

10. Changes and governing law

We may update these terms and will post the new version here. These terms are governed by the laws of India, and courts in New Delhi have jurisdiction.

Contact

Email hello@dogiewalky.com or WhatsApp +91 XXXXX XXXXX.

Cancellation & Refund Policy

Plans change. Here is how cancelling, rescheduling and refunds work at DogieWalky.

Cancelling a plan

You can stop a plan at any time. Completed walks are recalculated at the single-walk price, and the balance is refunded. If the recalculated amount is more than what you paid, no refund is due.

How to cancel

Send us a message on WhatsApp with your name and the walk date. We'll confirm the cancellation in the chat.

Refund timelines

Approved refunds are sent to the UPI ID or bank account you paid from within 5–7 working days. Your bank may take a little longer to show the credit.

Not happy with a walk?

Tell us on WhatsApp within 48 hours. We'll look at the walk photos and walker notes and make it right.

Email hello@dogiewalky.com or WhatsApp +91 XXXXX XXXXX.